5 tips for improving the customer experience in retail

Shoppers are empowered and tech-savvy. Retailers now need to adapt to ensure they provide the right products, on the right channels, at the right time. But how do you respond to elevating demands and build a seamless experience for customers? 

To find out, we caught up with retail experts, a futurist, and retail analyst Natalie Berg to get their tips for engaging customers and improving the customer experience. 

DPP Leadership Briefing

Download our ebook to find out:

  • How to create stores customers want to visit
  • How to use data to improve customer experience on all channels
  • Why you need to better understand wider trends and their impact on shopping habits
  • What the retail store of the future looks like and how you can adapt now

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